05July05

On RRA, from a friend in the DEA:

"A year ago, my agency (DEA) took delivery of 2000+ Rock River Arms (RRA) LAR-15 rifles. I am responsible for the distribution of one hundred of the se carbines over five states, as well as the training of the special agents concerned. Thus far, ninety have been issued to agents and are currently i n full service. We are issuing the balance as fast as we can get our agents train ed.

Our three-day training program involves the consumption of 1,500 rounds/student. Upon successful completion, each agent is issued the rifle he trained with, confident that it will work. Of the ninety rifles that have been through our training, only two have developed problems. One had a burr insi de the bolt carrier which damaged the gas rings when the weapon cycled. This particular weapon was subsequently hand delivered to Rock River Arms, was r epaired immediately, on the spot, and the weapon reentered service the same day. T he second broke its hammer within the first fifty rounds. This copy was sent to RRA via FedEx on Wednesday, and was repaired and returned to us on Friday.

Like the other, it has since reentered full service. Aside from those two,

all others have digested 1,500 rounds with no complaints.

Issues arise with all weapons. The way a company takes care of these problems when they occur is what is important to us. No denial. No delay. No quibbling. No excuses. At this point, we are pleased with the product and

delighted with RRA's customer service. Problems are minimal, and t he ones we have had have been corrected in record time."

Comment: Good marks for RRA! I've found equally good customer servi ce with DSA, Krebs, and Robinson Arms. Wish I could say as much for the rest.

/John