24Dec05

G21s and the LAPD:

LAPD's problems with the G21 appear to be mostly over. As always, Glock moved in fast, correctly identified the problem, and fixed it.

At the heart of the issue was misaligned rails on a few of the guns, which caused interference with the free movement of the firing pin. That is wher e the "ignition failure" problems began.

As a result, Glock is examining all our G21s, mostly owned by individual officers. All G21s discovered to be out of factory specifications, or othe rwise unserviceable, are being fixed or replaced, on the spot, by Glock.

Glock responded quickly and has worked with our Firearms Unit to solve this

problem to get our G21s back in service as speedily as possible. Glock wan ts those guns working and at work. We do too!"

Comment: Once again, Glock deserves a lot of credit for getting right on this. No quibbling and no denial. They just isolated and fixed the proble m, getting the customer up and running again. In the gun business, customer service is paramount. Few do it better than Glock!

/John